The ACES Project Volunteer Assignment Description and Commitment
The ACES Project trains and matches older adult volunteers (age 55+) with hospitals and community-based organizations to provide public benefits counseling services. ACES volunteers inform clients about public benefits and provide practical help and advocacy assistance to their clients. The volunteers receive over 35 hours of training in public benefits, as well as in interviewing and advocacy skills.
DUTIES
Volunteers will, where appropriate:
a) Provide information to clients about public benefits;
b) Screen clients for benefit eligibility;
c) Help clients complete applications and submit evidence of eligibility as needed;
d) Follow-up to ensure clients receive benefits and advocate on their behalf if there are complications;
e) Maintain program files, including up-to-date information about public benefits;
f) Complete monthly statistical records.
QUALIFICATIONS
No prior social service or public benefits experience is required. Volunteers must have: an interest in assisting under resourced New York City residents and in learning about public benefit programs and other available social service programs; the ability to work cooperatively with social service staff and others; and demonstrated advocacy, interviewing, computer, and research skills.
COMMITMENT
Volunteers agree to serve a minimum of one year at the conclusion of the ACES training course. All volunteers must successfully complete the training program, which includes passing an open resource exam.
Become an ACES volunteer: Apply today!