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Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO)
In 2023, Section § 33.28 of the New York State Mental Hygiene Law was enacted. This law requires the Office for People with Developmental Disabilities (OPWDD) to have an independent Ombudsman to provide independent, conflict-free services to assist individuals with developmental disabilities and preserve their rights.
The Intellectual and Developmental Disabilities Ombudsprogram (IDDO) serves as the Ombudsman authorized under this law.
IDDO’s mission is to act as a resource and advocate for individuals and families as they navigate OPWDD’s programs and services. The Community Service Society of New York (CSS) operates IDDO.
To get help, call IDDO's free and confidential helpline: 800-762-9290 or visit www.iddony.org to learn more.
IDDO’s Regional Outreach Network funds community-based organizations and parent-led groups throughout the state to conduct education and marketing both spreading the word about the IDDO Ombuds existence and education on how to better navigate supports and services.
Services provided by IDDO include:
- Explaining the Front Door or the first step in getting OPWDD services.
- Helping individuals obtain necessary documents for the OPWDD eligibility and service authorization process.
- Educating individuals and families on Self-Direction.
- Navigating the role of Care Coordination Organization (including the role of Care Managers in service authorization and coordination); difficulties communicating with care managers.
- Informing individuals and their Circle of Support on the purpose of The Life Plan and advising them on how to address issues with their Life Plan.
- Providing resources and referrals for Housing
- Understanding how to report Abuse/Neglect to the Justice Center
- Counseling on complaints, grievances and fair hearings